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OurBike FAQs
Welcome to the OurBike community!
Our shared e-cargo bikes make school runs, shopping trips, deliveries, and weekend adventures easier, greener, and more fun. Below, you’ll find answers to the most common questions and practical tips to ride with confidence.
OurBike FAQs
Getting Started
Pricing
Using the Bike
Battery & Charging
Safety & Troubleshooting
App Help & Technical Issues
In Case of Emergency
Booking & Payments
Community Standards
Still need help?
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Report Issue: In-app
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Email: info@ourbike.co.uk
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Support hours: Monday–Sunday, 9am–9pm
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