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Terms and Conditions

PEDDLE MY WHEELS LIMITED T/A OURBIKE TERMS AND CONDITIONS FOR OURBIKE APP AND WEBSITE

Please read these Terms carefully before using the OurBike service. By accessing or using OurBike, you agree to be bound by these Terms, forming a legal agreement between you and Peddle My Wheels Ltd (“PMW”), trading as OurBike. If you do not agree to these Terms, you must not use the service.
 

You are responsible for your own safety, the safety of others, and for the care of the bike and associated equipment during your use.

1. Background
 

1.1 PMW operates OurBike, a community e-bike sharing scheme in the United Kingdom, providing access to a range of electrically assisted bikes for personal, family, and business use. The service is intended to offer a sustainable, affordable, and safe alternative to short car journeys, and to support local communities through designated host locations.
 

1.2 Users may book, unlock, and use the bikes via the OurBike mobile application or website, in accordance with these Terms.
 

1.3 Bikes may vary in type, design, capacity, and features. Users must comply with all operational, safety, and usage requirements communicated via the App, host locations, and these Terms.


2. Interpretation
 

2.1 In these Terms:
 

  • “App” means the OurBike mobile application.

  • “B2B” means Back-to-Base booking, whereby a bike is collected and returned to the same host location.

  • “A2B” means Flexi booking, whereby a bike may be returned to a pre-approved alternate location.

  • “User” or “you” refers to any person using the Services.

  • “Host” means a person or organisation providing a location for bike collection, drop-off, or battery charging.

  • References to bikes include all current and future e-bike models made available through the Services.



3. Eligibility and Account Registration
 

3.1 To use the Services, you must:
 

  • Be aged 18 years or over;

  • Register for an account via the App, providing accurate, complete, and up-to-date information, including valid photographic identification;

  • Maintain current contact and payment details;

  • Watch the mandatory induction video provided in the App; and

  • Not hold more than one account.
     

3.2 PMW may refuse, suspend, or terminate access to the Services at its absolute discretion.


4. Use of the Services
 

4.1 You agree to:
 

  • Operate bikes in a competent, safe, and lawful manner in accordance with applicable laws, regulations, and guidance provided in the App;

  • Conduct pre-ride safety checks and familiarise yourself with any instructions for the appropriate bike model;

  • Adhere to the weight and cargo limitations indicated on the bike;

  • Lock the bike using the provided locking mechanism when unattended;

  • End rides only at designated locations.
     

4.2 You must not:
 

  • Ride while under the influence of alcohol, drugs, or other impairing substances;

  • Allow any other person to use a bike during your hire unless expressly authorised by PMW;

  • Modify, tamper with, or vandalise any bike;

  • Use bikes for racing, stunt riding, off-road use, or any unauthorised commercial purpose.
     

4.3 PMW reserves the right to enforce these Terms, including the issuance of fines, where misuse, unauthorised use, or safety breaches are identified.


5.  Booking, Cancellation, and Payment
 

5.1 Booking types:
 

  • B2B: collection and return to the same host; bookings may be made up to six months in advance.

  • A2B: collection and return to a pre-approved alternate location; bookings may be made up to thirty minutes in advance.
     

5.2 Payment for the Services is processed through the App at the time of booking. Prices are displayed in the App before booking and may vary depending on location, host arrangements, or promotional offers.
 

5.3 B2B Cancellation and refunds:
 

  • Cancellations ≥24 hours before the booking are eligible for a full refund;

  • Cancellations <24 hours to 1 hour before the booking are eligible for a partial refund;

  • Cancellations ≤1 hour before or during the booking time are not refundable.
     

5.4 A2B Cancellation and refunds:
 

  • Cancellations made at the start of or during the booking time are non-refundable.
     

5.5 By cancelling, you agree to comply with PMW’s cancellation policy.
 

  • £50 fine for misuse (e.g., unsafe riding, unauthorised use, non-compliance with weight/cargo limits)

  • £50 fine for improper parking (leaving the bike outside designated zones without permission)

  • Ensure all other penalties (late return, damage, theft, etc.) remain.

 
6. Penalties and Charges

6.1 Users may be liable for the following fines and charges:

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INCIDENT

CHARGE

Misuse of bike (e.g., unsafe riding, unauthorised use, exceeding limits)

£50 fine

Improper parking (leaving the bike outside the designated zone without authorisation)

£50 fine

Theft due to improper locking

Up to £5,000 replacement cost

Damage requiring repair

Labour and parts cost

Total loss (bike written off)

Up to £5,000

Late return (>24 hours)

£100 fine + possible police involvement

Overstaying reservation

£15 fine + ride cost

Bike returned in unusable condition

£30 fine + cost of repairs

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6.2 Unpaid fines may be recovered via legal proceedings or debt collection, and PMW may charge your linked payment method accordingly.

7. Battery and Charging

 

7.1 Battery Charge Disclaimer

While OurBike endeavours to maintain bikes with sufficient battery charge, we do not guarantee that any bike will have a full battery charge at the time of booking or collection.

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Users should turn on the bike before beginning their journey to assess the battery condition. If the battery is low, users are responsible for visiting the local host business to request a battery replacement before starting the ride.

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At the end of each ride, users must report the battery level via the App to notify the host of battery status, ensuring timely battery swaps and optimal bike availability.

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OurBike accepts no liability for inconvenience or losses caused by a low battery charge during use.

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7.2 Bikes are electrically assisted; battery capacity, range, and features vary by model.
 

7.3 B2B Users: batteries should be swapped at host locations before rides, or low batteries reported via the App.
 

7.4 A2B Users: ensure sufficient battery for the intended journey; return to the pre-booked drop-off location and report any battery issues via the App.


8. Safety

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8.1 Helmets are recommended but not provided. Users must wear suitable clothing, visibility aids, and lights when riding at night or in low-light conditions.
 

8.2 Users are responsible for their own safety and the safety of any passengers.
 

8.3 PMW provides instructional videos in the App, and optional one-to-one training is available.


9. Tracking and Data
 

9.1 All bikes are GPS-tracked. Data is used for operational management, security, service improvement, and reporting purposes.
 

9.2 Personal data is processed in accordance with PMW’s Privacy Notice.
 

9.3 Data may be disclosed to law enforcement where required by law.


10. Liability
 

10.1 Use of the Services involves inherent risks. Users engage with the Services at their own risk.
 

10.2 The restrictions on liability in this section apply to every liability arising under or in connection with this agreement, including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
 

10.3 Subject to 10.5, PMW’s total liability (including any liability for the acts or omissions of its employees, agents and subcontractors) shall not exceed £75.
 

10.4 PMW shall not be liable under this agreement for loss of profits, revenue, or consequential or indirect loss or damages.
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10.5 PMW does not exclude liability for death or personal injury resulting from its negligence.

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11. User Responsibilities
 

11.1 Users are responsible for:
 

  • Any misuse, unauthorised use, or damage during the hire;

  • Ensuring no other person uses the bike during their booking;

  • Compliance with these Terms and App guidance.
     

11.2 These responsibilities survive termination of your account.


12. Intellectual Property
 

12.1 All software, branding, and content provided via the Services remain the property of PMW.
 

12.2 Users are granted a limited, non-transferable licence to use the App for personal purposes only.
 

12.3 Content submitted by Users (e.g., photos, feedback) may be used by PMW under a royalty-free licence.


13. Third-Party Services
 

13.1 The App may integrate with third-party services. Use of such services is governed by the respective third-party terms and privacy policies.
 

13.2 PMW is not responsible for third-party content or functionality.


14. Network Access and Devices
 

14.1 Users must provide suitable devices, mobile data, and internet connectivity.
 

14.2 PMW does not guarantee functionality across all devices or networks.


15. Changes and Force Majeure
 

15.1 PMW may amend these Terms at any time; continued use constitutes acceptance.
 

15.2 PMW is not liable for failure or delay in performance due to events beyond its reasonable control, including acts of God, severe weather, strikes, or technical outages.


16. Governing Law and Dispute Resolution
 

16.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
 

16.2 Users may bring proceedings only in the courts of England and Wales.


Contact Information:

Peddle My Wheels Ltd t/a OurBike

Email: info@ourbike.co.uk

Website: www.ourbike.co.uk

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